The Destinova by Unity Destination Pvt. Ltd
Please read this policy carefully before cancelling a booking.
1. General Principles
- Cancellation terms vary according to the type of booking.
- Different cancellation rules may apply to flights, hotels, holiday packages, activities/tours, and visa services.
- The specific cancellation window and refund amount displayed at the time of booking will take priority over the general cancellation terms.
- Applicable refunds will be processed to the original payment method within 7–14 business days after cancellation approval.
- A non-refundable convenience/processing fee of [₹500 / 1%] applies to cancellations, unless the cancellation is caused by an error on our part.
2. Flight Bookings
| Time Before Departure | Refund |
|---|---|
| More than 7 days | Airline fare rules apply; cancellation fee + fare difference deducted |
| 3–7 days | Partial refund per airline policy; higher cancellation fee |
| Less than 72 hours / No-show | Non-refundable (as per most airline fare rules) |
- Airline cancellation charges are set by the airline, not by us; we only refund what the airline returns, minus our service fee.
- Date-change and name-change requests are treated as amendments, not cancellations, and follow separate amendment charges.
3. Hotel & Accommodation Bookings
- Free Cancellation Booking: Full refund is available when the booking is cancelled before the cancellation deadline shown at the time of booking, generally 24–48 hours before check-in.
- Non-Refundable Booking: No refund is available after booking confirmation.
- Partially Refundable Booking: The refundable amount decreases as the check-in date approaches, according to the terms displayed at booking.
- No-Show / Early Check-Out: No-shows and early check-outs are treated as cancellations and are non-refundable.
- Group/Block Bookings: Bookings of 5 or more rooms may have separate and stricter cancellation conditions.
4. Holiday Packages & Tours
| Days Before Departure | Cancellation Fee (% of package cost) |
|---|---|
| 30+ days | 10% |
| 15–29 days | 25% |
| 7–14 days | 50% |
| 3–6 days | 75% |
| Less than 72 hours / No-show | 100% (non-refundable) |
- Any non-refundable component already issued or paid for, including special-event tickets, visa fees, or train/flight tickets, will be deducted at 100%, irrespective of the above cancellation tier.
- For bookings involving multiple travellers, cancellation of one traveller may result in group-rate adjustments for the remaining travellers.
5. Activities, Tours & Experiences
- Cancellation terms vary by activity and vendor. The applicable cancellation window will be displayed at the time of booking.
- For activities affected by weather, the operator may provide free rescheduling instead of cancellation when the activity is cancelled by the operator.
6. Visa, Insurance & Add-on Cancellations
- Visa application fees are non-refundable once submitted to the embassy/consulate, regardless of whether the visa application is approved or rejected.
- Travel insurance premiums are non-refundable once the policy is issued.
- Seat selection, meal preferences, extra baggage, and similar add-ons are non-refundable after the primary booking has been confirmed.
7. Cancellation by The Destinova or Travel Partners
- The customer will be offered a full refund or a suitable alternative booking of equal or greater value.
- Indirect costs, such as previously paid visa fees or other travel arrangements, are not covered unless required by law.
8. Force Majeure Cancellation
- Refunds may be provided as credit notes/travel vouchers valid for [12/18/24] months when suppliers do not provide cash refunds.
- Cash refunds will be issued only to the extent recovered from the relevant supplier.
9. Refund Timeline
Where a refund is applicable, it will be processed to the original payment method within 7–14 business days after cancellation approval.
10. Refund Disputes
For refund delays or disputes, customers should contact the support team within 30 days of the cancellation date. Further escalation will be handled according to the Terms of Service and applicable consumer protection regulations in [country/region].
Alternatively, contact support at booking@thedestinova.com or +91 87338 32277 with your booking reference number.
