The Destinova by Unity Destination Pvt. Ltd
Please read these terms carefully before making a booking. By completing a booking on The Destinova, you agree to the terms below.
1. General Booking Principles
- Cancellation terms vary by product type, including flights, hotels, holiday packages, activities/tours, and visa services.
- Cancellation terms may also vary according to the specific airline, hotel, or vendor policy applicable at the time of booking.
- The cancellation window and refund amount displayed at checkout for your specific booking will take priority over the general terms.
- Refunds, where applicable, are processed to the original payment method within 7–14 business days after cancellation approval.
- A non-refundable convenience/processing fee of [₹500 / 1%] applies to cancellations, unless the cancellation is caused by an error on our part.
2. Flight Bookings
- Airline cancellation charges are determined by the airline and not by The Destinova.
- We will refund only the amount returned by the airline, after deducting our applicable service fee.
- Date-change and name-change requests are treated as amendments, not cancellations, and are subject to separate amendment charges.
3. Hotel & Accommodation Bookings
- Free Cancellation Rate: Full refund if cancelled before the deadline shown at the time of booking, usually 24–48 hours before check-in.
- Non-Refundable Rate: No refund after booking confirmation.
- Partially Refundable Rate: The refundable amount decreases as the check-in date approaches, according to the terms displayed at the time of booking.
- No-shows and early check-outs are treated as cancellations and are non-refundable.
- Group/block bookings involving 5 or more rooms may have separate and stricter cancellation terms, which will be displayed at booking.
4. Holiday Packages & Tours
| Days Before Departure | Cancellation Fee (% of package cost) |
|---|---|
| 30+ days | 10% |
| 15–29 days | 25% |
| 7–14 days | 50% |
| 3–6 days | 75% |
| Less than 72 hours / No-show | 100% (non-refundable) |
- Non-refundable components within a package, such as special-event tickets, visa fees, or already-issued train/flight tickets, will be deducted at 100%, regardless of the applicable cancellation tier.
- If a package includes multiple travellers, cancellation by one traveller may result in group-rate adjustments for the remaining travellers.
5. Activities, Tours & Experiences
- Cancellation windows are determined individually by the activity/vendor and displayed at the time of booking.
- For weather-dependent activities, such as water sports or trekking, the operator may offer free rescheduling instead of cancellation if the activity is called off by the operator.
6. Visa, Insurance & Add-on Services
- Visa application fees are non-refundable once submitted to the embassy/consulate, regardless of whether the visa is approved.
- Travel insurance premiums are non-refundable once the policy has been issued.
- Add-ons such as seat selection, meal preferences, and extra baggage are non-refundable if cancelled after the primary booking has been confirmed.
7. Cancellations by The Destinova or Our Partners
- If The Destinova or one of its travel partners, such as an airline, hotel, or tour operator, cancels a confirmed booking for operational reasons, you will be offered a full refund or a suitable alternative booking of equal or greater value.
- The Destinova is not liable for indirect costs, such as already-paid visa fees or other travel arrangements, unless required by law.
8. Force Majeure
- In circumstances beyond reasonable control, including natural disasters, government travel restrictions, pandemics, political unrest, or other similar events, refunds may be provided as credit notes/travel vouchers valid for [12/18/24] months where suppliers do not provide cash refunds.
- Cash refunds will be issued only to the extent that the amount is recovered from the relevant airline, hotel, or vendor.
9. Modifications vs. Cancellations
- Date changes, name corrections, and itinerary modifications are not considered cancellations and are subject to a separate Amendment Policy and applicable fees.
- Partial cancellation of a booking involving multiple travellers applies only to the traveller(s) being removed. The remaining travellers' bookings continue under the original terms.
