The Destinova by Unity Destination Pvt. Ltd
This Privacy Policy explains how The Destinova may collect, use, store, and protect personal information when you use our website, booking services, and related travel services.
By using our website you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on the services you use, we may collect the following types of information:
- Personal Details: Full name, email address, phone number, and physical/mailing address provided during booking or enquiries.
- Travel & Booking Information: Travel dates, destinations, booking details, passenger information, accommodation preferences, and itinerary information.
- Identity & Travel Documents: Passport, visa-related information, identification documents, or other information required for travel or visa-related services.
- Payment Information: Payment and transaction-related information required to process bookings. Payment details may be processed by third-party payment providers.
- Technical Information: IP address, browser type, device information, operating system, website activity, and similar technical information.
- Communication Information: Information you provide when you contact us, request support, submit an enquiry, or communicate with us.
2. How We Use Your Information
- Process and manage bookings, reservations, payments, cancellations, refunds, and travel arrangements.
- Provide travel, accommodation, transportation, tour, visa, insurance, and related services.
- Communicate with you about bookings, enquiries, changes, confirmations, and service-related updates.
- Provide customer support and respond to requests.
- Verify information and prevent fraudulent, unauthorized, or unlawful activity.
- Improve our website, app, services, customer experience, and internal operations.
- Send promotional or marketing communications where permitted by applicable law and subject to your preferences.
- Meet legal, regulatory, accounting, and other applicable obligations.
3. Sharing of Information
We may share relevant information with third parties where necessary to provide the requested service, including:
- Airlines, hotels, tour operators, transportation providers, activity providers, and other travel suppliers.
- Visa processing agencies, embassies, consulates, insurers, or other service providers where required for the requested service.
- Payment gateways, financial institutions, technology providers, and other vendors that support our services.
- Service providers who assist us with website operations, hosting, analytics, communications, customer support, or security.
- Government authorities, regulators, law-enforcement agencies, or other parties where disclosure is required or permitted by applicable law.
We aim to share only information that is reasonably necessary for the relevant purpose.
4. Cookies & Similar Technologies
Our website or app may use cookies and similar technologies to help operate the service, remember preferences, understand website usage, improve performance, and support analytics or marketing activities.
You may be able to manage cookie preferences through your browser or device settings. Disabling certain cookies may affect some website functionality.
5. Third-Party Services & Links
Our website or services may contain links to or integrations with third-party websites, applications, payment providers, travel suppliers, or other services. Their privacy practices are governed by their own policies.
We recommend reviewing the privacy policies of third-party services before providing personal information to them.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online service, or method of electronic transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, resolve disputes, comply with legal or regulatory requirements, and protect our legitimate interests.
The applicable retention period may vary depending on the type of information and the purpose for which it was collected.
8. International Data Transfers
Some travel services may require us to share information with suppliers or service providers located outside your country or region. Where applicable, information may therefore be transferred or processed in other jurisdictions.
We take reasonable steps to ensure that such information is handled in accordance with applicable privacy and data-protection requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally applicable.
- Object to or request restriction of certain processing.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is used or shared.
To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before processing certain requests.
10. Marketing Communications
Where permitted by applicable law, we may send promotional communications about destinations, offers, packages, or services.
You may opt out of marketing communications by using the unsubscribe option in the communication or by contacting us.
11. Children's Privacy
Our services are not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent or legal guardian where required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, legal requirements, or other operational needs.
The updated version will be published on the website or app with the revised effective date where applicable. We encourage you to review this policy periodically.
13. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
The Destinova by Unity Destination Pvt. Ltd.- Email: booking@thedestinova.com
- Phone: +91 87338 32277
- Address: Shop No-8, 1st Floor, Bhinde Arcade, Opp. Trust Marble, Junavas, Madhapar, Bhuj, Gujarat 370020
- Website:www.thedestinova.com
